Last updated: May 31, 2026
The headline
All cut-offs below are measured from your scheduled session start time, in Seoul time (KST, UTC+9).
- Cancel 24+ hours before: full refund.
- Cancel within 24 hours: 50 percent refund.
- Reschedule 24+ hours before: free, subject to date availability.
- I cancel for any reason (weather, safety, my fault): full refund or free reschedule, your call.
Cancellations
If your plans change, just let me know as soon as you can. The further out you tell me, the easier it is to refill the slot.
- 24+ hours before start: full refund.
- Within 24 hours of start: 50 percent refund.
- After the session starts: no refund, except where I have to call the run off mid-session for safety or business-side reasons.
Rescheduling
Moving your run to another date is the friendliest option for both of us. It keeps your booking and avoids the refund cycle.
- 24+ hours before start: free reschedule, subject to availability on the new date.
- Within 24 hours of start: case by case. If I can move the slot without disrupting other bookings I will, otherwise the standard 50 percent cancellation applies.
Reschedules need to be requested ahead of the original start time, not after the run was meant to begin.
Weather, air quality and safety
Light rain is usually fine and Seoul runners just go. If heavy rain, thunder, unsafe heat, dangerous air quality (typically PM2.5 above the Korean "bad" threshold or an active Asian dust event), route closures or another safety issue makes the run unreasonable, I will contact you. You can pick a free reschedule or a full refund. No 24-hour cutoff applies in this case.
I may also adjust the route, distance, start time or format to keep the session safe and still fun. That is not a cancellation and the booking stands.
Late arrivals and no-shows
Please arrive on time. If you are more than 15 minutes late without messaging me, I may treat it as a no-show. No-shows are non-refundable: I have already shown up, set up, and blocked the slot.
If you are running behind, message me at the contact email or phone number on your booking confirmation. I will wait where I can.
How to cancel or reschedule
Email me directly using the address on your booking confirmation, or via the contact form. Include your booking date, time, and what you'd like to do (cancel, reschedule, or check whether weather warrants either). I will reply the same day where possible.
Refund timing
Approved refunds are initiated as quickly as practical. Where Korean e-commerce rules apply, the target is to initiate the refund within 3 business days after it is approved or the cancellation is confirmed. Your bank or card provider may take additional time to post the funds back to you.
Refunds go back to the original payment method.