Contact
- Email: quintin@runwithmeseoul.com
- Support hours: replies usually within 1 business day (KST)
- Operator: Run With Me Seoul, Quintin Willekens, Seoul, Republic of Korea
When reporting a problem, the app version (Me → About) and your device model make it much faster to fix.
Common questions
My run stopped recording when the screen was off
Background recording needs the location permission set to Always (iOS) or Allow all the time (Android), which the app requests when you start your first run. On Android, also exclude the app from battery optimization if your phone maker is aggressive about closing apps.
The GPS track looks wrong
GPS drifts in tunnels, under big bridges and between tall buildings; the first minute after a cold start can wander until the fix settles. Distance and pace use the corrected track, so small visual zigzags usually do not change your numbers much.
How do I get on a route leaderboard?
Sign in, then record a run that follows a leaderboard route from start to finish. Your display name, time and pace appear on that route's board.
Does the app cost anything?
No. The app is free, and every feature is included. There are no in-app purchases, no subscriptions and no feature that opens only after a payment. Race entry fees are paid to each race organizer on their own site. Guided runs booked on this website are a separate service, run in person on the day.
How do I delete my account?
In the app: Me → Delete account. Without the app: use the account deletion page. Deleting in the app removes your account, runs, routes and leaderboard entries immediately; an emailed request is completed within 5 days of your reply confirming it.
Does the app work in English and Korean?
Yes. The app follows your device language, and spoken cues during a run are available in both languages.